Logitech FAQ Resource Central

What do you do if you encounter issues with your Logitech equipment? Especially keyboard and mouse? Do you surf the internet to look for answers? Do you drop Logitech a mail or call them? Well here are some standard diagnostic procedures that you may find handy before contacting Logitech directly:


For Keyboard, Mouse, Webcam:

#1: Ensure that you have the latest version of Logitech software installed.

i. Uninstall all Logitech software from your computer.

ii. Restart your computer.

iii. Download the latest Logitech software.

iv. Perform a clean boot procedure to install the software. Clean boot procedure eliminates possible conflicts from running applications in the background. Instructions are in the following article: Answer Title: Tutorial: Booting Clean in Windows 98, ME, XP and Vista

v. After installation of the software, follow the wizard to finish the process.

#2: Test the device on different USB ports on your computer to make sure it's not the port issue.

#3: Test the device on a different computer system to check whether the problem follows the device or stays with the original computer.

#4: Visit Logitech's extensive Knowledge Base articles for answers


For Speakers and Microphones:

Logitech Analog Audio devices require a working analog 3.5mm (1/8 inch) audio jack for analog microphones (select models will be USB). Logitech digital USB audio devices will use the default USB drivers that ship with Windows and Mac OS 8.6 or higher with USB support.

Installation and Connections
Connecting a Logitech USB Audio device to a USB port on your system will result in the system detecting the device and installing the default Microsoft USB Audio drivers. This may require the Windows CD; please insert it when prompted to by Windows. These default drivers provide functionality for all Logitech USB audio device.

If your USB device doesn’t function after you connect it, make sure you’ve plugged it into a working USB port. Try another USB device in the same port to verify that the port is working. You can check the device manager to verify that the driver for the USB device is loaded.

If you are connecting to a standard analog 3.5mm audio jack, make sure that you are connecting the microphone in the microphone jack and the speaker/ headphone in the speaker jack. Most of the time you will be plugging into a PCI sound card or "on-board audio" ports. These will either be color-coded or have pictorial or name indicators next to the available jacks.

If you are using speakers as well as headphones, you may require a splitter since they both will require the speaker jack. Some computers will have multiple jacks for each the microphone or speakers. This can be seen on a computer that has a combination of two or more of a sound card, voice modem, and on-board audio. If this is the case, you will need to ensure that you have the appropriate audio device selected for recording and playback in your computer's audio settings.

When using standard audio jacks, you may be required to select the appropriate audio device in the Windows Audio Settings. Open the Sound and Audio Devices and in the Audio tab, ensure that the audio device that the microphone or headset is plugged into is selected. If you have the device plugged into your sound card, the sound card should be selected. Select the Audio volume controls for both Playback and Recording and ensure that the device is selected and not muted. If you are using a USB audio device, then it should be selected in place of the sound card.


Microphone Settings
If your microphone is not working after verifying connections, check the microphone settings in the control panel of your operating system. Adjust the microphone volume as desired.

i. Double click on the speaker icon in the system tray near the clock.

ii. Click Options, then Properties. If you have a USB microphone, make sure it is selected in the “Mixer device” drop down menu.

For analog microphones, continue with step iii - iv. If you are using a USB microphone, skip to step 6.

iii. In the “Adjust volume for…” drop down box, select Recording.

iv. Check the box for microphone and click OK.

v. Adjust the microphone volume to the desired level


Testing your headset/microphone
Often, there are many configuration options in 3rd party software that may cause the headset to appear to not function. To verify that your headset/ microphone is working correctly, try the following:

i. Make sure your headset/microphone is the preferred sound device by using the steps above.

ii. Test the device in Sound Recorder. To do so, follow these steps: Go to Start, then Programs, then Accessories, then Entertainment, and select Sound Recorder.

iii. Record yourself speaking briefly and play the recorded sound back to verify that your headset is working.

iv. If your headset is still not working, contact Technical Support for further assistance.

Need more information? Visit Logitech's extensive Knowledge Base articles for answers

This post was migrated from my other website DannyTechy.

Managed to open the MX Revolution. Apparently The MX Revolution mouse is using the same battery as the G7 mouse. I've placed the G7 battery beside the MX Revolution battery as a comparison. Notice the carefully engineered parts and components. No wonder it is called the world's most advanced mouse! Enjoy the pictures!


The front and the back view of the MX Revolution



Remove the mouse feet to reveal screws



Detach the cable to separate the top cover



The rechargeable battery placed on a holder



Comparison revealed that The MX Revolution uses the same battery type as the G7 mouse.
This was proven when I experimented swapping the batteries between both mice and they worked and charged normally.



Extreme left and right white rectangle button would be left and right click.
The two buttons near the middle would be left and right tilt. The middle round button is the middle click.



Close shots at the Hyperscroll wheel.








Caution! By opening up the mouse will void the Logitech warranty. Do not open up the mouse under any circumstances if you feel that your mouse is failing. Please contact Logitech for assistance.

I believe every single problem has its causes. I am also a strong believer that not all problems can be solved.

Let's explore what could cause speakers to buzz. Every single soul who owns a set of multimedia speakers or any other audio systems will experience their device to be buzzing at least once in a lifetime. Don't believe me? Try putting your cell phone beside the satellite and before you receive a call or message, your satellite started to buzz and your monitor screen flickers.

Ok maybe that was not such a good example. Well, it was at least the fundamental idea of what could be causing the buzz - Interference. You may be asking this: "I don't have any cell phones or other cordless phones anywhere near my speakers. But I still hear buzzing." Remember, interference comes in many forms. If you experience the buzzing without any cordless devices near you, it could be coming from other places. Let's explore some of the other possibilities.

The most common interference or the cause of buzzing would be due to the electrical wiring or cabling in your house. This would consist 70% of the overall buzzing problems faced by Logitech speakers owners. I will try to explain this in the most Layman term as possible as I can.

If cabling is not grounded properly during construction, there are no terminating points for the electrical signals to "stop". Instead, it just kept bouncing back and forth colliding with one another. This creates current instability within your electrical wiring and increases the interference picked up by electrical appliances or devices. Ever experienced light dimming, flickering or speakers making a popping sound when you flipped a switch? Since the grounding is not done properly, this creates an electrical "spike"within the current and that's what causes the anomaly.

If you experienced any of those then it is possible that your house or apartment do not have proper electrical cabling installation. Chances of experiencing speakers buzzing is also higher. Since speakers have built in amplifiers, all interferences are amplified. This also explains why certain other electrical appliances may not exhibit such problems.

Here are some simple troubleshooting steps that you can perform to fix the problem:
- If experience speakers buzzing, try to disconnect the cables from your computer and connect just the power. Turn on the speakers.
- If buzzing persists, electrical problem is 80%
- Try to connect the speakers to a different power socket in a different room.
- If buzzing persists, most likely you have connected to the same power strip/ line. Try again in a different room upstairs.
- If buzzing persists, most likely the whole house is affected.
- Get an AVR (Automatic Voltage Regulator) or Surge Protector and connect the speakers. Usually this will rectify the buzzing problem.
- If problem persists then it could be a bad unit. Contact Logitech at this point for a resolution.

A lot of time when your Logitech products failed not because someone accidentally poured liquid on it or deliberately threw it at something out of frustration. However, due to something unexpected: pets!

Whether your dog chewed off the cord of the keyboard or urinated on it which short-circuited the device. In some extreme cases, even swallowed the receiver of a cordless keyboard, mouse. All these are not covered under the Logitech warranty policy.

Though it is not a good idea to dissect your pet just to get a $30 mouse working. Or feed your pet some poop medication. Contacting Logitech would be futile at this point. Well.. not really. If you talk to them nicely and explain your situation, Logitech will usually go all out to help you.

Don't be mad at the support personnel if they are not able to replace or sell you the missing parts. Sometimes spare parts are really hard to come by. Especially if the company do not manufacture and sell spare parts in the first place. Imagine selling a part off of a complete set. What are you going to do with the incomplete set now? If they can help you, they will help you.

This is a real mail from a customer requesting track"balls" from Logitech.

"I purchased the Marble when you first introduced it. My cat Loved the marble and has loss it. No joke, he knocks it off desk and play with the ball! I need to order two of them, one for me, other for Pookie!"


This is another mail from a customer who would like to purchase a "part" of the keyboard.

"I purchased the Wireless mouse and keyboard (2) one for me and one for my husband. I have really enjoyed them. My dog ate the wire connecting the eye to the computer so I am using my husbands. Can I order just the missing part and save $?"


Here's a picture of a Siberian Husky chewing off the keys of an expensive Logitech diNovo Edge keyboard. Apparently the Husky is trying to act all innocent to cover up his guilt.

Many of you are not aware of this but Logitech do not provide international warranty for their products. Meaning if you happen to go on a vacation to another country and bought a Logitech mouse. Brings it back home and somehow it stopped working after a couple of months. If you are unlucky, it may not work right out of the box.

So what happens is you try to contact Logitech support and the support personnel deemed the mouse to be defective after a series of troubleshooting steps. The next thing he will ask you will depend on which country you are calling from.

If you are residing in ANZ region (Australia, New Zealand, Asia Pacific region); the warranty procedure will be to go back to the point of purchase along with the proof of purchase. Meaning if you are residing in Australia, but bought the mouse from U.S, you have no choice but to ship the mouse back to U.S for replacement. Most of you would be reluctant to do so since the shipping cost alone is more pricey than the mouse itself. However, if you are residing in U.S and Canada or Europe, you claim your warranty directly from Logitech.

Why can't Logitech have a standardized world wide warranty policy? They can't. Because different countries have their own laws and regulations. For ANZ region, the law states that the shop or reseller are responsible to do replacement for the consumer.

In the U.S, Logitech is the distributor. That's why Logitech do replacements for consumers. In other countries especially ANZ, Logitech deals with 3rd party distributors and in turn the distributors deal with resellers.

Here are a couple more reasons why Logitech do not provide international warranty:

Price difference for products in different countries. For example a Logitech MX Revolution mouse could be selling in a discounted price in the U.S Best Buy for 50% of the original price due to promotion. While price remain the same for other countries.

Contract infringement. Put yourself in the resellers shoes. Would you gladly replace a brand new Logitech mouse for someone who did not purchase the mouse from you?

There are many other reasons but I believe the ones I listed above should be more than enough to explain why Logitech do not provide international warranty for their products. So, think twice before you plan to buy Logitech product on your trip outside your country.

Here are some of the things that you will not get much answers or help if you try to contact Logitech helpline either by phone or email.

For new product ideas
If you think you can make better mice design or have some feedback regarding your idea of a good design or even think that Logitech would be interested in your design, do not call them up or send them any emails via the links provided in their website. Those are meant mainly for technical support and they will not entertain you. No matter how you pester them or ask to speak to a supervisor, you're just wasting your time. Instead, post your ideas in their public forums. If you are lucky (which I don't think you will be), Logitech will contact you.

However, if you would like to leave them a feedback and not expect a reply, then you can do so by sending Logitech a support mail. They would be more than happy to forward your mail to the relevant department for analysis. But don't expect them to to contact you with the results.


Trying to get hold of specific product make information
Thinking of getting your hands on the blueprints of a Logitech subwoofer so that you can open up the box simply because your kid accidentally left his/ her rubber ducky or Barbie doll inside? Or are you trying to fix back a keyboard which you have just open apart just to clean? You will never get it from them because those are Logitech proprietary information and will never be available for public. Yeah, you can argue with them about simple keyboard design and how easy it is to make one but a "No" will still be a "No". What about inquiring on what type of lens, chipsets or circuitry boards used for Logitech's famous QuickCam cameras? The answers are still "No".

But if you would like to ask about the materials used for a specific product because you are allergic to its contents, then yes. However, you may not get your answer straight away since the support personnel will need to escalate your question to a different department. Usually will take a couple of days.


Programming
How to program your Logitech mouse with their bundled software? Yeah sure no problem. Assistance in coding your own software to work with Logitech products? No. Logitech do provide certain SDK downloads (software development kit) for some of their products. But don't expect them to go through with you on how to use it. You are on your own.


Chat
Feeling bored? Feel lonely and need someone to talk to? You are just wasting your time with them. With calls queuing and every support personnel occupied, it would be best if you can look elsewhere to find a chatting companion. Try online dating website instead.


Logitech call centers are only handling calls related more on solving technical issues with their products. If you have unique interests or questions, you should look from the Internet for answers. Public forums are a great place to start. I will update this post whenever I find out new things that you should not contact Logitech for.

Wireless Logitech keyboards that have up to 6 feet of range (27MHz):

Logitech Cordless Desktop Wave
Logitech Cordless Desktop EX90
Logitech Cordless Desktop EX100
Logitech Cordless Desktop EX110
Logitech Cordless Desktop LX300
Logitech Cordless Desktop LX310
Logitech Cordless Desktop LX500
Logitech Cordless Desktop LX501
Logitech Cordless Desktop LX700
Logitech Cordless Desktop Express
Logitech Cordless Desktop S530 for Mac
Logitech Cordless Desktop S510
Logitech Cordless Desktop MX3200 Laser
Logitech Cordless Desktop Comfort Laser (Split Keyboard)
Logitech Cordless Desktop Music System (Deluxe Cordless Keyboard)
Logitech Navigator Trio (Cordless Access Keyboard)
Logitech Navigator Duo SE (Cordless Access Keyboard)
Logitech Express Trio (Cordless Desktop Express Keyboard)
Logitech Cordless Desktop iTouch
Logitech Cordless iTouch Keyboard
Logitech Cordless Desktop Pro (Split keys)
Logitech Cordless Freedom
Logitech Cordless Freedom Optical
Logitech Cordless Freedom Navigator
Logitech Cordless Freedom iTouch
Logitech Cordless Freedom Pro (Cordless iTouch Pro Keyboard + Split Keys)
Logitech Cordless Comfort Duo (Split keyboard)
Logitech Cordless Elite Duo
Logitech Cordless Navigator Duo
Logitech Cordless Navigator Duo SE
Logitech Cordless Access Duo Optical
Logitech diNovo Cordless Desktop
Logitech Cordless Desktop SE
Logitech Cordless Desktop MX3000 Laser
Logitech V250 Cordless Mouse and Number Pad Kit for Notebooks
Logitech EasyCall Desktop or Cordless Desktop LX715 Laser
Logitech Alto Cordless Notebook Stand
Logitech Cordless Number Pad for Notebooks


Wireless Logitech keyboards that have up to 30 feet of range (2.4GHz):
Logitech Cordless Desktop MX5000 Laser (BT 2.0)
Logitech Cordless Desktop MX5500 Revolution (BT 2.0)
Logitech diNovo Mini (BT 2.0)
Logitech diNovo Media Desktop Laser (BT 2.0)
Logitech diNovo Edge (BT 2.0)
Logitech diNovo Edge Mac Edition (BT 2.0)
Logitech Cordless Desktop MX for Bluetooth (BT 1.1)
Logitech diNovo Media Desktop (BT 1.1)
Logitech Desktop Wave Pro

Wireless Logitech mice that have up to 6 feet of range (27MHz):

Logitech Cordless Optical Mouse
Logitech Cordless Mini Optical Mouse
Logitech V220 Cordless Optical Mouse for Notebooks
Logitech LX7 Cordless Optical Mouse
Logitech LX5 Cordless Optical Mouse
Logitech MX600 Laser Mouse
Logitech MouseMan Cordless
Logitech MouseMan Cordless Pro
Logitech Cordless Wheel Mouse
Logitech Cordless MouseMan Wheel
Logitech Cordless TrackMan Wheel
Logitech Cordless Optical TrackMan
Logitech MX700 Cordless Optical Mouse
Logitech Cordless Mouse Color Select
Logitech Cordless Click! Optical Mouse
Logitech Cordless Click! Plus Optical Mouse
Logitech Cordless Optical Mouse for Notebooks
Logitech MX1000 Laser Cordless Mouse (Standalone)
Logitech Surfman
Logitech TrackMan Live
Logitech TrackMan Marble Wheel
Logitech Cordless TrackMan FX


Wireless Logitech mice that have up to 30 feet of range (2.4GHz):

Logitech MX610 Cordless Laser Mouse
Logitech MX620 Cordless Laser Mouse
Logitech VX Nano Cordless Laser Mouse for Notebooks
Logitech V200 Cordless Notebook Mouse
Logitech V270 Cordless Laser Mouse for Notebooks
Logitech V470 Cordless Laser Mouse for Notebooks
Logitech V320 Cordless Mouse for Notebooks
Logitech V400 Laser Cordless Mouse for Notebooks
Logitech V450 Nano Cordless Laser Mouse for Notebooks
Logitech V500 Cordless Notebook Mouse
Logitech V550 Nano Cordless Laser Mouse for Notebooks
Logitech MX Revolution Rechargeable Laser Cordless Mouse
Logitech MX Air Rechargeable Cordless Air Mouse
Logitech MX1000 Laser Cordless Mouse (Bundled with keyboard)
Logitech MX1100 Cordless Laser Mouse
Logitech G7 Laser Cordless Mouse
Logitech VX Revolution Laser Cordless Mouse for Notebooks
Logitech Cordless 2.4GHz Presenter
Logitech Cordless Presenter

Welcome to the unofficial Logitech FAQ website. Where you can obtain useful information, reviews and updates on Logitech equipments. Need honest opinions? Tips and tricks? Answers? How support works? The blatant truth? You get it all here!

Who am I? My name is Danny, a regular blogger who happens to know a little too much about Logitech. I like Logitech so, here I am helping Logitech providing answers for some of the most uncommon questions that their consumers can come up with.

However, be warned.. those of you who are seeking for answers may find it difficult to digest what you will find here because they are nothing but the truth. At times I may be very straight forward with my statements and comments. If you don't like it, it can't be helped.

If you would like to be informed of the latest news and updates from Logitechy, please subscribe to my RSS Reader.

P.S: Whatever I say here are solely based on my own opinion/ experience and do not represent Logitech in any way.
P.S.S: I am not affiliated with Logitech.