Logitech FAQ Resource Central

What do you do if you encounter issues with your Logitech equipment? Especially keyboard and mouse? Do you surf the internet to look for answers? Do you drop Logitech a mail or call them? Well here are some standard diagnostic procedures that you may find handy before contacting Logitech directly:


For Keyboard, Mouse, Webcam:

#1: Ensure that you have the latest version of Logitech software installed.

i. Uninstall all Logitech software from your computer.

ii. Restart your computer.

iii. Download the latest Logitech software.

iv. Perform a clean boot procedure to install the software. Clean boot procedure eliminates possible conflicts from running applications in the background. Instructions are in the following article: Answer Title: Tutorial: Booting Clean in Windows 98, ME, XP and Vista

v. After installation of the software, follow the wizard to finish the process.

#2: Test the device on different USB ports on your computer to make sure it's not the port issue.

#3: Test the device on a different computer system to check whether the problem follows the device or stays with the original computer.

#4: Visit Logitech's extensive Knowledge Base articles for answers


For Speakers and Microphones:

Logitech Analog Audio devices require a working analog 3.5mm (1/8 inch) audio jack for analog microphones (select models will be USB). Logitech digital USB audio devices will use the default USB drivers that ship with Windows and Mac OS 8.6 or higher with USB support.

Installation and Connections
Connecting a Logitech USB Audio device to a USB port on your system will result in the system detecting the device and installing the default Microsoft USB Audio drivers. This may require the Windows CD; please insert it when prompted to by Windows. These default drivers provide functionality for all Logitech USB audio device.

If your USB device doesn’t function after you connect it, make sure you’ve plugged it into a working USB port. Try another USB device in the same port to verify that the port is working. You can check the device manager to verify that the driver for the USB device is loaded.

If you are connecting to a standard analog 3.5mm audio jack, make sure that you are connecting the microphone in the microphone jack and the speaker/ headphone in the speaker jack. Most of the time you will be plugging into a PCI sound card or "on-board audio" ports. These will either be color-coded or have pictorial or name indicators next to the available jacks.

If you are using speakers as well as headphones, you may require a splitter since they both will require the speaker jack. Some computers will have multiple jacks for each the microphone or speakers. This can be seen on a computer that has a combination of two or more of a sound card, voice modem, and on-board audio. If this is the case, you will need to ensure that you have the appropriate audio device selected for recording and playback in your computer's audio settings.

When using standard audio jacks, you may be required to select the appropriate audio device in the Windows Audio Settings. Open the Sound and Audio Devices and in the Audio tab, ensure that the audio device that the microphone or headset is plugged into is selected. If you have the device plugged into your sound card, the sound card should be selected. Select the Audio volume controls for both Playback and Recording and ensure that the device is selected and not muted. If you are using a USB audio device, then it should be selected in place of the sound card.


Microphone Settings
If your microphone is not working after verifying connections, check the microphone settings in the control panel of your operating system. Adjust the microphone volume as desired.

i. Double click on the speaker icon in the system tray near the clock.

ii. Click Options, then Properties. If you have a USB microphone, make sure it is selected in the “Mixer device” drop down menu.

For analog microphones, continue with step iii - iv. If you are using a USB microphone, skip to step 6.

iii. In the “Adjust volume for…” drop down box, select Recording.

iv. Check the box for microphone and click OK.

v. Adjust the microphone volume to the desired level


Testing your headset/microphone
Often, there are many configuration options in 3rd party software that may cause the headset to appear to not function. To verify that your headset/ microphone is working correctly, try the following:

i. Make sure your headset/microphone is the preferred sound device by using the steps above.

ii. Test the device in Sound Recorder. To do so, follow these steps: Go to Start, then Programs, then Accessories, then Entertainment, and select Sound Recorder.

iii. Record yourself speaking briefly and play the recorded sound back to verify that your headset is working.

iv. If your headset is still not working, contact Technical Support for further assistance.

Need more information? Visit Logitech's extensive Knowledge Base articles for answers