Logitech FAQ Resource Central

Many of you are not aware of this but Logitech do not provide international warranty for their products. Meaning if you happen to go on a vacation to another country and bought a Logitech mouse. Brings it back home and somehow it stopped working after a couple of months. If you are unlucky, it may not work right out of the box.

So what happens is you try to contact Logitech support and the support personnel deemed the mouse to be defective after a series of troubleshooting steps. The next thing he will ask you will depend on which country you are calling from.

If you are residing in ANZ region (Australia, New Zealand, Asia Pacific region); the warranty procedure will be to go back to the point of purchase along with the proof of purchase. Meaning if you are residing in Australia, but bought the mouse from U.S, you have no choice but to ship the mouse back to U.S for replacement. Most of you would be reluctant to do so since the shipping cost alone is more pricey than the mouse itself. However, if you are residing in U.S and Canada or Europe, you claim your warranty directly from Logitech.

Why can't Logitech have a standardized world wide warranty policy? They can't. Because different countries have their own laws and regulations. For ANZ region, the law states that the shop or reseller are responsible to do replacement for the consumer.

In the U.S, Logitech is the distributor. That's why Logitech do replacements for consumers. In other countries especially ANZ, Logitech deals with 3rd party distributors and in turn the distributors deal with resellers.

Here are a couple more reasons why Logitech do not provide international warranty:

Price difference for products in different countries. For example a Logitech MX Revolution mouse could be selling in a discounted price in the U.S Best Buy for 50% of the original price due to promotion. While price remain the same for other countries.

Contract infringement. Put yourself in the resellers shoes. Would you gladly replace a brand new Logitech mouse for someone who did not purchase the mouse from you?

There are many other reasons but I believe the ones I listed above should be more than enough to explain why Logitech do not provide international warranty for their products. So, think twice before you plan to buy Logitech product on your trip outside your country.