Logitech products being destroyed by pets - Warranted?
A lot of time when your Logitech products failed not because someone accidentally poured liquid on it or deliberately threw it at something out of frustration. However, due to something unexpected: pets!
Whether your dog chewed off the cord of the keyboard or urinated on it which short-circuited the device. In some extreme cases, even swallowed the receiver of a cordless keyboard, mouse. All these are not covered under the Logitech warranty policy.
Though it is not a good idea to dissect your pet just to get a $30 mouse working. Or feed your pet some poop medication. Contacting Logitech would be futile at this point. Well.. not really. If you talk to them nicely and explain your situation, Logitech will usually go all out to help you.
Don't be mad at the support personnel if they are not able to replace or sell you the missing parts. Sometimes spare parts are really hard to come by. Especially if the company do not manufacture and sell spare parts in the first place. Imagine selling a part off of a complete set. What are you going to do with the incomplete set now? If they can help you, they will help you.
This is a real mail from a customer requesting track"balls" from Logitech.
"I purchased the Marble when you first introduced it. My cat Loved the marble and has loss it. No joke, he knocks it off desk and play with the ball! I need to order two of them, one for me, other for Pookie!"
This is another mail from a customer who would like to purchase a "part" of the keyboard.
"I purchased the Wireless mouse and keyboard (2) one for me and one for my husband. I have really enjoyed them. My dog ate the wire connecting the eye to the computer so I am using my husbands. Can I order just the missing part and save $?"
Here's a picture of a Siberian Husky chewing off the keys of an expensive Logitech diNovo Edge keyboard. Apparently the Husky is trying to act all innocent to cover up his guilt.
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