Logitech FAQ Resource Central

Here are some of the things that you will not get much answers or help if you try to contact Logitech helpline either by phone or email.

For new product ideas
If you think you can make better mice design or have some feedback regarding your idea of a good design or even think that Logitech would be interested in your design, do not call them up or send them any emails via the links provided in their website. Those are meant mainly for technical support and they will not entertain you. No matter how you pester them or ask to speak to a supervisor, you're just wasting your time. Instead, post your ideas in their public forums. If you are lucky (which I don't think you will be), Logitech will contact you.

However, if you would like to leave them a feedback and not expect a reply, then you can do so by sending Logitech a support mail. They would be more than happy to forward your mail to the relevant department for analysis. But don't expect them to to contact you with the results.


Trying to get hold of specific product make information
Thinking of getting your hands on the blueprints of a Logitech subwoofer so that you can open up the box simply because your kid accidentally left his/ her rubber ducky or Barbie doll inside? Or are you trying to fix back a keyboard which you have just open apart just to clean? You will never get it from them because those are Logitech proprietary information and will never be available for public. Yeah, you can argue with them about simple keyboard design and how easy it is to make one but a "No" will still be a "No". What about inquiring on what type of lens, chipsets or circuitry boards used for Logitech's famous QuickCam cameras? The answers are still "No".

But if you would like to ask about the materials used for a specific product because you are allergic to its contents, then yes. However, you may not get your answer straight away since the support personnel will need to escalate your question to a different department. Usually will take a couple of days.


Programming
How to program your Logitech mouse with their bundled software? Yeah sure no problem. Assistance in coding your own software to work with Logitech products? No. Logitech do provide certain SDK downloads (software development kit) for some of their products. But don't expect them to go through with you on how to use it. You are on your own.


Chat
Feeling bored? Feel lonely and need someone to talk to? You are just wasting your time with them. With calls queuing and every support personnel occupied, it would be best if you can look elsewhere to find a chatting companion. Try online dating website instead.


Logitech call centers are only handling calls related more on solving technical issues with their products. If you have unique interests or questions, you should look from the Internet for answers. Public forums are a great place to start. I will update this post whenever I find out new things that you should not contact Logitech for.